Returns & Refunds policy

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for cancelling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@ayraitr.com

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

1. 7-Day Money-Back Guarantee

Ayra Itr offers a 100% Money-Back Guarantee on all attar purchases. If you are not satisfied with your order, you may request a refund within 7 days of receiving your product.

2. Eligibility for Refunds

To qualify for a refund:

• The request must be made within 7 days.

• The attar bottle must be unused and in its original, sealed condition.

• Proof of purchase may be required.

• Used or opened attars are not eligible for refunds due to hygiene and product safety reasons.

3. How to Request a Refund

To start a refund, contact us at info@ayraitr.com with:

• Your full name

• Order number

• Reason for the refund (optional)

Our team will reply within 48 hours with the return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or an incorrect item was sent.

5. Processing Time

After we receive and inspect the returned item, approved refunds are issued to your original payment method within 5–7 business days.
Bank or payment-provider processing times may vary.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no extra cost.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

England United Kingdom

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@ayraitr.com